As Wholesale Manager, you will oversee and grow Origin’s wholesale presence in Cornwall and Devon. This region is our heartland and a mature market for us. Your focus will be on account management, customer retention, and outstanding service.
You will nurture long-term relationships, ensuring our wholesale partners receive expert support while identifying new business opportunities that align with our values. Reporting to the Head of Wholesale, you’ll collaborate with internal teams to uphold Origin’s reputation for excellence.
Key Responsibilities
Account Management & Customer Success
- Take ownership of Cornwall’s wholesale operations, ensuring exceptional service.
- Strengthen relationships with wholesale partners across hospitality and retail.
- Provide structured account management, including visits, quality checks, and training.
- Support partners with menu development, equipment planning, and bar setup.
- Act as a trusted advisor, helping customers grow with Origin.
New Business Development
- Identify and onboard high-value new partners.
- Deliver coffee tastings, proposals, and onboarding plans.
- Ensure new business aligns with Origin’s brand and quality standards.
Training & Coffee Expertise
- Provide on-site training for wholesale customers at all skill levels.
- Host tastings and education sessions to deepen coffee knowledge.
- Champion quality and ethical sourcing in every interaction.
What You’ll Bring
Skills & Experience
- Experience in speciality coffee, hospitality, or premium food and drink.
- Strong relationship management and customer service skills.
- Confidence in negotiation, commercial conversations, and operational support.
- Highly organised, able to manage a busy schedule and travel across the region.
- Full UK driving licence and willingness to travel regularly across Cornwall & Devon.
Mindset & Values
- Passion for customer success and relationship-building.
- Commitment to quality and service over quick wins.
- Adaptable, tenacious, solutions-focused, and commercially aware.
- Proudly represents Origin’s values and mission.
The base salary for this role is competitive and includes an attractive overall earnings package featuring performance-driven rewards and an uncapped bonus scheme.
Everyone is Welcome
We believe diversity makes us stronger. We encourage applications from all backgrounds; your unique perspective might be exactly what we need.
